Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are new to online casinos or a seasoned player, understanding the mechanics of registration, bonuses, payment methods, and security will save you time and money.
Prerequisites
- A valid email address and a phone number for account verification.
- Proof of identity (passport, driver’s license, or national ID) and a recent utility bill for address confirmation.
- A supported payment method: credit/debit card, e-wallet (Skrill, Neteller), or bank transfer.
- Minimum age 18 or 21 depending on your jurisdiction (check local laws).
- Stable internet connection and a device that supports a modern browser or progressive web app (PWA).
- Basic understanding of wagering requirements and bonus terms.
Registration
- Visit Pointsbet and click the Sign Up button.
- Fill in the registration form with your personal details: full name, date of birth, email, and phone number.
- Create a strong password and choose your preferred currency.
- Check the box to accept the terms and conditions (read them carefully first).
- Submit the form and check your email for a verification link. Click it to activate your account.
- Log in for the first time and complete the KYC (Know Your Customer) process by uploading your ID and proof of address. This step is mandatory before any withdrawal.
Calculating Your Bonus
Bonuses often come with wagering requirements. For example, a 100% match bonus up to €200 with a 30x wagering requirement on the bonus amount. Suppose you deposit €100 and receive a €100 bonus. Your total balance is €200. The wagering requirement is €100 (bonus) × 30 = €3,000. You must place bets totaling €3,000 before you can withdraw any winnings from the bonus. The contribution of different games varies: slots typically count 100%, while table games may count only 10–20%. If you play only slots, you need to wager €3,000. If you play blackjack (10% contribution), the effective requirement becomes €30,000. Always check the game contribution percentages in the bonus terms.
Payment Methods
| Method | Deposit Time | Withdrawal Time | Limits |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–3 business days | €20–€5,000 per transaction |
| Skrill | Instant | 24 hours | €10–€10,000 per transaction |
| Neteller | Instant | 24 hours | €10–€10,000 per transaction |
| Bank Transfer | 1–3 business days | 3–7 business days | €50–€50,000 per transaction |
Is It Safe?
The platform uses SSL encryption to protect your data and is licensed by a reputable authority (e.g., Malta Gaming Authority or UK Gambling Commission). The games are regularly audited for fairness by independent bodies like eCOGRA. Your personal information is stored securely and never shared with third parties without your consent. Note: If the casino operates under a Curacao license, winnings may be subject to local income tax in some countries, unlike MGA-licensed sites.
When Things Go Wrong
Here are common issues and how to solve them:
- Failed login: Double-check your email and password. Use the “Forgot Password” option to reset. If the problem persists, clear your browser cache or try a different device.
- Withdrawal pending for days: Ensure your KYC documents are fully approved. Contact support via live chat or email.
- Bonus not credited: Verify you entered the bonus code correctly and met the minimum deposit. Check the bonus terms for game restrictions.
- Game not loading: Update your browser or switch to the mobile-optimized site. Disable ad blockers and VPNs.
- Self-exclusion not working: Contact customer support immediately and request a manual removal. Use responsible gambling tools to set limits.
Worth Knowing
Responsible gambling tools are available to help you stay in control. You can set deposit limits (daily, weekly, monthly), session time reminders, and loss limits directly from your account settings. Self-exclusion options allow you to block access for a period from 24 hours to permanent. Always use these tools if you feel your gambling is becoming problematic.
Need to Know
How do I change my password?
Go to your account settings, select “Change Password,” and follow the prompts. You will need your current password.
Can I use the same account on multiple devices?
Yes, you can log in from any device using your credentials. The mobile-optimized website and PWA work seamlessly across smartphones, tablets, and desktops.
What is the minimum withdrawal amount?
It depends on the payment method, but typically €10 for e-wallets and €20 for cards.
Are there any fees for withdrawals?
Most methods are free, but bank transfers may incur a small fee. Check the cashier page for details.
How long does the KYC process take?
Usually within 24–48 hours after uploading your documents. Make sure the files are clear and all details match your account.
Can I cancel a withdrawal?
Yes, if the withdrawal is still pending, you can cancel it from the cashier section. Once processed, it cannot be reversed.
What happens if I forget my KYC documents?
Contact support to request a resubmission link. They will guide you through the process.
Is there a loyalty program?
Yes, regular players can earn points that can be exchanged for bonuses or cash. Check the promotions page.
Can I play from any country?
Availability varies by jurisdiction. Check the terms for restricted countries before registering.
By following this guide, you are now equipped to handle registration, bonuses, withdrawals, and security checks like a pro. Always read the fine print and gamble responsibly.